Store name
Alchemist House
Seller Name
Happy Healthy
Sales Manager Name
Mariko Takeuchi
location
telephone number
(714) 366-0576
email address
info@alchemist-house.com
home page
https://alchemist-house.com
Selling price
Displayed on each product detail page
Required amount other than the product price
◆ Shipping fee
- Order total over 16,000 yen - Free shipping
- Total order amount is between 6,000 yen and 16,000 yen - 1,000 yen
- Order total between 1 yen and 6000 yen - 2000 yen
Payment Method
◆ Credit cards: VISA/MASTER are accepted.
- The usage fee will be borne by our company.
- Payment is only available as a lump sum.
How to ship your product
The item will be delivered to you by Nippon Express.
Delivery time of the product
5-8 business days after order confirmation
* Please note that deliveries can only be made to individuals and not to organisations.
*Please note that since products are shipped from the United States, there may be significant delays in delivery due to various factors such as orders placed on weekends, flight schedules, and customs procedures.
About defective products
In the unlikely event that you receive a defective product, we will replace it with a new one.
Please contact us by email within 7 days of receiving the product. Please note that we will not be able to accept any returns or exchanges after this date.
Returns Policy
If you wish to return the product (unopened products only), please contact us within 8 days of receiving the product. Please note that the container may be deformed due to shipping conditions, but we cannot accept returns unless there is a problem with the contents. If you receive the wrong product or the product is damaged due to an accident during shipping, please contact us within 8 days of receiving the product. We will inform you of the response.
Refund Policy
After confirming the returned item, we will cancel the order or process a refund through your card company.